Privacy Policy

Welcome to Mano Santa, LLC (“we,” “our,” “us”). Your privacy is important to us. By using our website and/or services, you agree to this Privacy Policy.

Information We Collect

Information You Provide Directly

• Name
• Email address
• Phone number
• Mailing address
• Account or loan-related information (if applicable)
• Any other details you choose to share through contact forms or communications

Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies and similar tracking technologies

How We Use Your Information

• Respond to inquiries and provide customer support
• Deliver note servicing and related services
• Send important updates or account information
• Improve our website and services
• Comply with legal obligations

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or trade your personal information.

How We Share Your Information

We may share information only when necessary:

• With service providers who help operate our business (e.g., website hosting, payment processing, email communication)
• With lenders, borrowers, or related parties as required to perform note servicing duties
• When required by law or to protect our rights

All third-party providers are required to keep your information secure and use it only for the purpose provided.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can control or delete cookies through your browser settings, but doing so may affect site functionality.

Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and maintain accurate business records.

Your Rights and Choices

Depending on your location, you may have rights to access or request a copy of your data, correct or update your information, request deletion of your data, and opt out of marketing communications. To exercise these rights, please contact us at info@msnoteservicing.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Mano Santa Note Servicing, LLC