Everything you asked about note servicing

Mano Santa, LLC specializes in note servicing. We manage the day-to-day administration of real estate notes, ensuring payments are collected, records are accurate, and both lenders and borrowers are supported throughout the life of a loan.

Note servicing is the process of managing a loan after it has been created, from the time it is disbursed until it is fully paid off. This includes collecting payments, tracking balances, sending statements and notices, maintaining compliance records, and handling acceleration or foreclosure processes when necessary. It keeps communication transparent and smooth between all parties involved.

We work with private lenders, investors, and property owners who hold real estate notes or need help managing payments and records for seller-financed properties. Any investor who owner-finances properties can benefit: collections become time-consuming and tedious, and Mano Santa provides the certainty that your properties are properly managed and payments are efficiently collected and disbursed.

Getting started is simple. Contact our team and we will guide you through setup. We review your note details, confirm documentation, and begin servicing your account quickly and securely.

We provide regular account statements and reporting by email or through your online dashboard, giving you clear insight into payment history and loan status. Lenders can review up-to-date portfolio information 24/7 in the Lender Portal.

Reach our support team by email or phone during business hours. Customer service is available Monday–Friday 8:00–5:30 and Saturday 9:00–1:00.

Our focus is providing great value for the services provided. Contact our office for current servicing fees.

Absolutely. We use secure systems and strict data protection measures to safeguard your information and ensure compliance with all privacy regulations.

Escrow (also called an impound account) is a service where Mano Santa collects funds for property taxes and insurance along with the monthly payment. We then pay those tax and insurance bills directly to the corresponding entities when they are due, so no one has to worry about a missed payment.

Borrowers can pay through our online payment portal, by mail, by phone, in person, or through automatic transfers. Every payment method is processed securely and all transactions are recorded for transparency.

If a payment is missed, our team follows up promptly with notices and offers support to help resolve the issue while maintaining compliance with the loan terms.

No. Mano Santa provides loan servicing for various types of private money contracts, but does not lend money.